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Frequently asked questions

The rooftop terrace of Chill Art Hostel looking over the Essaouira medina and the Atlantic

Everything guests ask us before they arrive, answered properly. If your question is not here, message the team on WhatsApp, the fastest way to reach a real person at reception.

The hostel in one paragraph

Chill Art Hostel is an independent, artist-run hostel at 21 Rue Abderrahamane Eddakhil, inside the medina of Essaouira. Eight rooms, each decorated on its own theme: three mixed dorms with secure lockers (African, Moroccan, Music), two bunk-bed rooms (Room 1, which has its own bathroom, and the Berber Room), two private double rooms (Desert and Ocean, the latter with a private lounge and a spiral staircase) and a self-contained apartment with an equipped kitchen and private terrace. Common spaces are a living room with a travel library and board games, and a rooftop with a 360° view over the medina and the Atlantic.

Getting to the hostel

Essaouira-Mogador airport (ESU) is about 20 minutes away by road; we can arrange a pickup if you tell us your flight in advance. From Marrakech, buses and shared taxis take roughly two and a half to three hours. Cars cannot enter the medina, so whatever you arrive in stops at a gate: from Bab Marrakech or Bab Doukkala it is a short walk, and if you send us a message when you arrive, someone will come and meet you.

What is included in a stay

  • Free Wi-Fi throughout, and power outlets at the beds in the Moroccan Room.
  • Linen, towels and housekeeping.
  • Access to the rooftop terrace and the fully equipped shared kitchen.
  • Free tea and pastries every day at 6pm, with whoever is around.
  • 24h reception and no curfew.

Frequently asked questions

Where exactly is Chill Art Hostel?

At 21 Rue Abderrahamane Eddakhil, inside the medina of Essaouira, Morocco (postcode 44000). It is a walking-distance location: the beach, the fishing port, the ramparts and the souks are all a few minutes away on foot, and cars cannot reach the door because the medina is pedestrian.

What are the check-in and check-out times?

Check-in is from 2:00 PM and check-out is at 11:30 AM. Reception is staffed 24 hours and there is no curfew, so late arrivals and early surf sessions are both fine, just tell us your arrival time in advance.

Do you offer airport pickup?

Yes, airport pickup from Essaouira-Mogador (ESU) is available on request. Send us your flight details on WhatsApp at +212 605 815 025 before you travel and we will arrange a driver.

How do I get to Essaouira from Marrakech?

By road it is roughly two and a half to three hours. Intercity buses run several times a day and shared or private taxis are the faster option. If you arrive by bus you will be dropped near the medina gates, a short walk from the hostel.

What types of rooms do you have?

Eight rooms in total: three mixed dormitories with secure lockers (African, Moroccan and Music rooms), two bunk-bed rooms (Room 1 with a private bathroom, and the Berber Room with a shared bathroom), two private rooms with a double bed (Desert and Ocean) and a self-contained apartment with equipped kitchen, lounge and private terrace for longer stays.

How much does a night cost?

Nightly rates change with the season, so they are shown live on our direct booking page rather than published as a fixed price. All-inclusive experience packages start at 820 MAD per person for two nights in a dorm, taxes included.

What is included in the experience packages?

Each package bundles accommodation with one activity per day: two nights means two activities, three nights means three. Wi-Fi, rooftop terrace access and the shared equipped kitchen are included. There are three packages (Surf, Kite/Wingfoil and Moroccan Cooking), available as Solo (a dorm bed, price per person) or Duo (a private room, price shown is the total for two people). Taxes are included.

How much do the packages cost?

Solo, for two nights: Surf 820 MAD, Cooking 920 MAD, Kite/Wingfoil 1320 MAD per person. For three nights: Surf 1230 MAD, Cooking 1380 MAD, Kite/Wingfoil 1980 MAD. Duo prices are the total for two people: Surf and Cooking 1800 MAD for two nights and 2700 MAD for three, Kite/Wingfoil 2800 MAD for two nights and 4200 MAD for three. All prices include taxes.

How do I book a package?

Packages are arranged directly with the team on WhatsApp at +212 605 815 025. Send your dates, the activity you want and whether you prefer a dorm bed or a private room; we confirm availability and send a secure payment link. Payment confirms the booking.

Which activities can you organise?

Surf and kitesurf lessons for all levels with equipment included, yoga, horse riding on the beach and in the dunes, traditional Moroccan cooking classes, hammam and massage, henna by local artists, photoshoots and desert excursions. Quad and buggy rides, camel rides, guided excursions and airport transfers can be arranged on request.

How do I pay, and which methods do you accept?

At the hostel we accept cash, PayPal and bank transfer. Bookings made through the booking engine on our website are paid by card at the time of booking. Package payments are made through a secure payment link sent by the team.

What is your cancellation policy?

Bookings are non-refundable. We state this up front rather than in small print: once a booking or a package is paid, the dates are held for you and the amount is not refunded if you cancel.

Is there Wi-Fi and a kitchen guests can use?

Yes. Wi-Fi is free throughout the hostel, and there is a fully equipped shared kitchen that guests are welcome to cook in, useful on longer stays. The apartment also has its own private kitchen.

Are the dormitories mixed, and are there lockers?

The three dormitories (African, Moroccan and Music) are mixed and each has secure lockers. The Moroccan Room also has power outlets at the beds.

Can I bring my pet?

No. The hostel has two resident cats and does not accept guest pets.

Is there a rooftop, and can guests use it?

Yes. The rooftop is open to all guests and has a 360° view over the medina rooftops and the Atlantic. It is where the free daily tea time at 6pm happens, and where community evenings and sunset gatherings are held.

Which languages does the team speak?

French, English and Arabic.

Is it better to book direct or through a booking platform?

Both work, and you will find us on the main platforms. Booking direct on our site puts you in contact with the team immediately, which is what you want if you need a specific room, an airport pickup, a package added to your stay, or a late arrival arranged.

Still have a question?

WhatsApp reaches the reception desk directly and is usually answered within the hour. For dates and live rates, go straight to the booking page.

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